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Conflict De-Escalation 2 Day Workshop (Non-escalation, De-escalation, and Personal Protection)

  • 3/14/2019 8:00 AM - 3/15/2019 5:00 PM
  • California State University, Los Angeles 5151 State University Drive Los Angeles, CA 90032
  • Southern Workshops
  • Hotel Reservation

In partnership with the International Parking & Mobility Institute (IPMI), CPPA is excited to bring this unique two-day training opportunity to Southern California.  Learn how to prevent, manage and de-escalate conflict and how to protect yourself when conflict escalates.  

As a world leader in conflict management and de-escalation training, Vistelar workshops focus on addressing the entire spectrum of human conflict at the point of impact — from before an interaction begins through the consequences of how an interaction is managed.  

This intensive 2-day workshop has been customized for parking and transportation professionals who directly interact with the public and will concentrate on the period of time when a disagreement or insult can escalate to conflict and/or physical violence. The goal of this workshop is to improve the safety of individuals who want to better manage conflict, improve performance, and reduce the likelihood of physical aggression and violence through non-escalation, de-escalation and avoidance techniques. Reviewing and practicing appropriate physical alternatives and avoidance techniques will be included on the second day of the workshop.   

Learning objectives of the Conflict De-escalation Workshop include:  

  • Provide better customer service 

  • Predict, prevent and mitigate violence 

  • De-escalate resistance, anger and abuse 

  • Avert verbal and physical attacks 

  • Control crisis and aggression 

  • Improve future interactionsPage Break 

This training is appropriate for: 

  • Enforcement staff 

  • All internal and external frontline customer service staff 

  • Supervisors and managers 

    Registration includes continental breakfast and lunch

    Space is limited to 25 participants.  Please share this announcement with your any colleagues in or outside your organization who you feel may benefit!  CPPA members can register non-members from their agency for the training at the CPPA rate.  Contact Jon for details at   

    Parking information and room name/location will be emailed the week of training 

    If you need a hotel room, we have a block of rooms secured at the DoubleTree Hotel in Commerce. The group rate is $169 per night. You will find a link to book a room under learn more section. (Must book by 3/1 to receive group rate)

    Contact: Jon Hamblen with any questions at


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*Important: Pre-Registration is Required
If you walk in for the training, we cannot guarantee training materials. If you make special arrangements to pay at registration, PLEASE DO NOT BRING CASH!

IMPORTANT TAX NOTICE: In compliance with federal tax regulations for organizations exempt from income tax under Section 6033(e), the California Public Parking Association (CPPA) is officially notifying its membership that 100% of dues will be non-deductible by members through 2019.

Full Refund
Cancellation 15 days or more prior to training date
Half Refund
Cancellation 14 days or fewer prior to training date
No Refund
No-shows with no prior notification regarding non-attendance