Course Description: This course provides an entry-level overview of the larger parking & mobility industry today. Presentation topics will include tools and technologies, curb management, level of service expectations, transportation program messaging,: and a broader understanding of the role we play in our organizations. Basic customer service concepts will also be reviewed.
Discuss the current culture of parking and mobility services
Define elements of Mobility on Demand (MOD), Mobility as a Service (MaaS), and Intermobility
Explore industry technologies and innovations
Discuss concepts related to developing customer-centric services
Discuss the administrative adjudication process in California
Review the California Vehicle Code as it applies to parking programs
Explore the various roles we play within our organization
Recognize the influence we can have in successfully dealing with difficult customer conversations
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