OCT
29
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Parking & Mobility Industry Fundamentals

Cindy Campbell, IPMI
  • 10/29/2019 9:00 AM - 4:00 PM
  • Hyatt Regency Monterey Hotel
  • Northern Workshops

Course Description: This course provides an entry-level overview of the larger parking & mobility industry today. Presentation topics will include tools and technologies, curb management, level of service expectations, transportation program messaging,: and a broader understanding of the role we play in our organizations. Basic customer service concepts will also be reviewed. 

Learning Objectives:

  • Discuss the current culture of parking and mobility services 
  • Define elements of Mobility on Demand (MOD), Mobility as a Service (MaaS), and Intermobility
  • Explore industry technologies and innovations
  • Discuss concepts related to developing customer-centric services
  • Discuss the administrative adjudication process in California
  • Review the California Vehicle Code as it applies to parking programs
  • Explore the various roles we play within our organization 
  • Recognize the influence we can have in successfully dealing with difficult customer conversations

 

Fees
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*Important: Pre-Registration is Required
If you walk in for the training, we cannot guarantee training materials. If you make special arrangements to pay at registration, PLEASE DO NOT BRING CASH!

IMPORTANT TAX NOTICE: In compliance with federal tax regulations for organizations exempt from income tax under Section 6033(e), the California Public Parking Association (CPPA) is officially notifying its membership that 100% of dues will be non-deductible by members through 2019.

Full Refund
Cancellation 15 days or more prior to training date
Half Refund
Cancellation 14 days or fewer prior to training date
No Refund
No-shows with no prior notification regarding non-attendance