NOV
14

Tactical Communication/Conflict Resolution- FREE

Presented by: Cindy Campbell, Sr. Training & Development Specialist International Parking Institute
  • 11/14/2017 8:30 AM - 12:00 PM
  • Hyatt Regency Monterey
  • Northern Workshops

This is an interactive course designed to help the participant defuse and deescalate conflict. The course is intended to provide front-line customer service personnel with tools and options to calmly and effectively address aggressive behaviors and challenging situations encountered at work during the course of performing their duties.




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*Important: Pre-Registration is Required
If you walk in for the training, we cannot guarantee training materials. If you make special arrangements to pay at registration, PLEASE DO NOT BRING CASH!

IMPORTANT TAX NOTICE: In compliance with federal tax regulations for organizations exempt from income tax under Section 6033(e), the California Public Parking Association (CPPA) is officially notifying its membership that 100% of dues will be non-deductible by members through 2017.

REFUND POLICY:

Full Refund
Cancellation 15 days or more prior to training date
Half Refund
Cancellation 14 days or less prior to training date
No Refund
No-shows with no prior notification regarding non-attendance