Events

Workshops and Webinars

  • Assembly Bill 503 – Implementation Strategies 2018 (Free to Members)

    Presented by: Diana Hammons, SFMTA Presented On: Thu, Mar 8 12:00 AM - 1:00 AM

    This  22 minute presentation will be available for the full year.  The presentation will provide background on AB 503 with Implementation Strategies to help plan a program that meets mandated requirements.

    Free to all CPPA members.  To view the webinar please register; a link to view will be emailed to you.  

    Not available to non-members at this time.

  • 11

    Mar

    Disabled Placard Enforcement Training

    Presented by: Derek L. Brantley- Interim - Parking & Transportation Manager Fresno State Police Department Wed, Mar 11 10:00 AM - 2:00 PM
    Fresno State

    ADA placard abuse training for front line enforcement officers and management staff. Learn approach language and DMV confiscation procedures for removing ADA placards who are abused from circulation. Session will include role playing scenarios and lunch.

    Lunch Provided

    Limited Seating

  • 31

    Mar

    Leadership Training Day

    Presented by: Matt Penney, CAPP - IPMI Training Specialist Tue, Mar 31 9:00 AM - 4:00 PM
    City of Riverside - 3900 Main Street, 4th Floor – Situation Room, Riverside, CA 92522

    Effective Business Communication (9AM-12PM)

    This is an interactive course designed to provide participants with a framework for communicating in challenging business environments. With a focus on electronic communication, participants will be provided with models for responding professionally to different customer concerns. Employing real world examples from the parking industry, the course offers explanations and application of effective communication techniques. Participants will employ the communication concepts presented through group activities for both common and unique challenges in their own work environment.

    Learning Objectives: In this course, attendees will learn how to:

    • Develop techniques to ensure Active Listening

    • Employ a framework to better connect with the customer

    • Clarify their “End in Mind” when communicating

    • Identify ques of dysfunctional communication

    • Ensure that their personal boundaries remain intact

     

    Strategic Process Development (1PM-4PM)

    This is an interactive course designed to help participants think strategically about how they ‘get things done’. The training focuses on identifying productive and unproductive processes and how to approach them with an eye for improvement. Presentation topics include developing action items for change, identifying effective tools that support moving forward during the change process. Participants will employ new techniques to work through industry-specific examples utilizing an improvement loop that is simple yet effective.

    Learning Objectives: In this course, attendees will learn how to:

    • Identify processes that need improvement

    • Understand how to define the problem

    • Ensure an open mind to alternative solutions

    • Develop the better or best solutions

    • Ensure how a process moves from theory into action

    Lunch Provided

    Limited Seating

  • 1

    Apr

    One-Day Conference Series

    Presented by: Cindy Campbell - IPMI Sr. Training & Development Specialist and Matt Penney, CAPP - IPMI Training Specialist Wed, Apr 1 9:00 AM - 4:00 PM
    Stanford Redwood City 415 Broadway Redwood City, CA Cardinal Hall Spaces C104 and C105

    CPPA presents a series of dual track trainings on 3 dates, for the 2020, Northern California training season. The two tracks will run concurrently and offer informative and relevant sessions that appeal to frontline staff or leadership. These training events will be hosted by Stanford University at their Redwood City Campus. 

    Frontline: 

    Presented by: Cindy Campbell - IPMI Sr. Training & Development Specialist 

     

    Developing Workplace Resiliency and Organizational Agility 

     

    • Resilience is the ability to endure, recover and even potentially grow in the face of stress and changing demands. While the concept of workplace resiliency isn’t new, our collective ability to fend off the effects of work stressors seems to be at an all-time low. The good news is that resilience isn’t a trait we’re born with, it’s a skillset we can learn and develop over time. 

    • This session provides participants with an overview of the importance of developing personal and professional resilience, identifying challenging team dynamics, understanding the effects of organizational change, and the steps required to improve an organization’s responsiveness. This is an introductory-level course designed for all industry personnel. 

     

    Learning Objectives: 

     

    ·         Defining our individual values 

    ·         Developing Workplace Resilience  

    ·         Organizational Agility 

    ·         Team Dynamics 

    ·         Work Silos & the Effect of Constant Change  

     

    Our Role in Managing Workplace Conflict 

     

    • This course provides attendees with concepts related to workplace conflict. Topics include sources of workplace conflict, personal motivations that contribute to conflict, and an assessment of attendees’ personal communication style as it relates to conflict. 

     

    Learning Objectives:  

     

    ·         Examine the four sources of workplace conflict. 

    ·         Evaluate personal conflict style by completing, analyzing, and assessment. 

    ·         Recognize tools for effective communications with co-workers. 

    ·         Explore how the five stages of group development affect conflict and workplace needs. 

     

     

     

    Leadership: 

    Presented by: Matt Penney, CAPP - IPMI Training Specialist 

     

    Effective Business Communication  

     

    • This is an interactive course designed to provide participants with a framework for communicating in challenging business environments. With a focus on electronic communication, participants will be provided with models for responding professionally to different customer concerns. Employing real world examples from the parking industry, the course offers explanations and application of effective communication techniques. Participants will employ the communication concepts presented through group activities for both common and unique challenges in their own work environment.  

     

    Learning Objectives:  

     

    In this course, attendees will learn how to:  

     

    • Develop techniques to ensure Active Listening  

    • Employ a framework to better connect with the customer  

    • Clarify their “End in Mind” when communicating  

    • Identify ques of dysfunctional communication  

    • Ensure that their personal boundaries remain intact  

     

    Strategic Process Development  

     

    • This is an interactive course designed to help participants think strategically about how they ‘get things done’. The training focuses on identifying productive and unproductive processes and how to approach them with an eye for improvement. Presentation topics include developing action items for change, identifying effective tools that support moving forward during the change process. Participants will employ new techniques to work through industry-specific examples utilizing an improvement loop that is simple yet effective.  

     

    Learning Objectives:  

     

    In this course, attendees will learn how to:  

     

    • Identify processes that need improvement  

    • Understand how to define the problem  

    • Ensure an open mind to alternative solutions                                                                             
    • Develop the better or best solutions
     

    • Ensure how a process moves from theory into action  


    Check in starts at 8:30am

    Lunch Provided

  • 30

    Jun

    Tactical Communication 101 and 201 Training

    Presented by: Cindy Campbell, Sr. Training & Development Specialist International Parking Institute Tue, Jun 30 9:00 AM - 4:00 PM
    City of Riverside - 3900 Main Street, 4th Floor – Situation Room, Riverside, CA 92522

    Tactical Communication 101: Dealing Effectively with Difficult & Aggressive Behavior (3 hours)

    An interactive course designed to help participants defuse and de-escalate conflict. The course is intended to provide frontline customer service personnel with tools and options to calmly and effectively address aggressive behaviors and challenging situations encountered during the course of performing their duties.

     

    Learning Objectives for Tactical Communication 101: Attendees will learn how to:

                 Understand the fundamental characteristics of professionalism.

                 Reduce customer complaints through effective communication strategies.

                 Use paraphrasing techniques as a communication tool.

                 Demonstrate active listening skills to better understand the customer.

                 Recognize potential stress inducing behaviors at work.

                 Identify inconsistencies between one's communication style and that of customers and co-workers.

                 Strengthen professional credibility.

     

    Tactical Communication 201: Setting the Tone through Effective Communication (3 hours)

    The second of two seminars designed to assist frontline staff in delivering excellent customer service. Attendees learn techniques intended to assist them with communication challenges frequently encountered when dealing with customers. This session focuses attention on the influences that affect our ability to successfully communicate with the public and co-workers. Information presented in this course builds on the skills and techniques introduced in Tactical Communication 101.

     

    Learning Objectives for Tactical Communication 201: Attendees will learn how to:

                 Appreciate the influence of the first impression.

                 Understand the effects of rudeness.

                 Identify the effects of “Mood Quotient.”

                 Define and appropriately apply empathy with customers and co-workers.

                 Recognize the physical signs of deception.

                 Define learned and situational optimism
                    
    Recognize customer service as an attitude



    Lunch Provided

    Limited Seating

  • 21

    Jul

    Mobile LPR Transition Onsite Training

    Presented by: Marlene Cramer, CAPP Director, Transportation and Parking Services Administration & Finance, Public Safety Cal Poly, San Luis Obispo Tue, Jul 21 10:00 AM - 2:00 PM
    1 Grand Ave, Building 36, San Luis Obispo, CA 93407

    Is your agency or organization considering implementing Mobile LPR? Are you currently using a Mobile LPR solution and have questions about best practices? Come to Cal Poly this summer for some hands on education from Marlene Cramer on her implementation best practices for a Mobile LPR enforcement program.

    Lunch Provided

    Limited Seating


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