Workshops and Webinars

  • Assembly Bill 503 – Implementation Strategies 2018 (Free to Members)

    Presented by: Diana Hammons, SFMTA Presented On: Thu, Mar 8 12:00 AM - 1:00 AM

    This  22 minute presentation will be available for the full year.  The presentation will provide background on AB 503 with Implementation Strategies to help plan a program that meets mandated requirements.

    Free to all CPPA members.  To view the webinar please register; a link to view will be emailed to you.  

    Not available to non-members at this time.

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    Tactical Communication 101 and 201 Training

    Presented by: Cindy Campbell, Sr. Training & Development Specialist International Parking Institute Tue, Jun 30 9:00 AM - 4:00 PM
    City of Riverside - 3900 Main Street, 4th Floor – Situation Room, Riverside, CA 92522

    Tactical Communication 101: Dealing Effectively with Difficult & Aggressive Behavior (3 hours)

    An interactive course designed to help participants defuse and de-escalate conflict. The course is intended to provide frontline customer service personnel with tools and options to calmly and effectively address aggressive behaviors and challenging situations encountered during the course of performing their duties.


    Learning Objectives for Tactical Communication 101: Attendees will learn how to:

                 Understand the fundamental characteristics of professionalism.

                 Reduce customer complaints through effective communication strategies.

                 Use paraphrasing techniques as a communication tool.

                 Demonstrate active listening skills to better understand the customer.

                 Recognize potential stress inducing behaviors at work.

                 Identify inconsistencies between one's communication style and that of customers and co-workers.

                 Strengthen professional credibility.


    Tactical Communication 201: Setting the Tone through Effective Communication (3 hours)

    The second of two seminars designed to assist frontline staff in delivering excellent customer service. Attendees learn techniques intended to assist them with communication challenges frequently encountered when dealing with customers. This session focuses attention on the influences that affect our ability to successfully communicate with the public and co-workers. Information presented in this course builds on the skills and techniques introduced in Tactical Communication 101.


    Learning Objectives for Tactical Communication 201: Attendees will learn how to:

                 Appreciate the influence of the first impression.

                 Understand the effects of rudeness.

                 Identify the effects of “Mood Quotient.”

                 Define and appropriately apply empathy with customers and co-workers.

                 Recognize the physical signs of deception.

                 Define learned and situational optimism
    Recognize customer service as an attitude

    Lunch Provided

    Limited Seating

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    Mobile LPR Transition Onsite Training

    Presented by: Marlene Cramer, CAPP Director, Transportation and Parking Services Administration & Finance, Public Safety Cal Poly, San Luis Obispo Tue, Jul 21 10:00 AM - 2:00 PM
    1 Grand Ave, Building 36, San Luis Obispo, CA 93407

    Is your agency or organization considering implementing Mobile LPR? Are you currently using a Mobile LPR solution and have questions about best practices? Come to Cal Poly this summer for some hands on education from Marlene Cramer on her implementation best practices for a Mobile LPR enforcement program.

    Lunch Provided

    Limited Seating

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