Workshops and Webinars

  • Assembly Bill 503 – Implementation Strategies 2018 (Free to Members)

    Presented by: Diana Hammons, SFMTA Presented On: Thu, Mar 8 12:00 AM - 1:00 AM

    This  22 minute presentation will be available for the full year.  The presentation will provide background on AB 503 with Implementation Strategies to help plan a program that meets mandated requirements.

    Free to all CPPA members.  To view the webinar please register; a link to view will be emailed to you.  

    Not available to non-members at this time.

  • 14


    Conflict De-Escalation 2 Day Workshop (Non-escalation, De-escalation, and Personal Protection)

    Presented by: Vistelar Thu, Mar 14 8:00 AM - Mar 15 5:00 PM
    California State University, Los Angeles 5151 State University Drive Los Angeles, CA 90032

    In partnership with the International Parking & Mobility Institute (IPMI), CPPA is excited to bring this unique two-day training opportunity to Southern California.  Learn how to prevent, manage and de-escalate conflict and how to protect yourself when conflict escalates.  

    As a world leader in conflict management and de-escalation training, Vistelar workshops focus on addressing the entire spectrum of human conflict at the point of impact — from before an interaction begins through the consequences of how an interaction is managed.  

    This intensive 2-day workshop has been customized for parking and transportation professionals who directly interact with the public and will concentrate on the period of time when a disagreement or insult can escalate to conflict and/or physical violence. The goal of this workshop is to improve the safety of individuals who want to better manage conflict, improve performance, and reduce the likelihood of physical aggression and violence through non-escalation, de-escalation and avoidance techniques. Reviewing and practicing appropriate physical alternatives and avoidance techniques will be included on the second day of the workshop.   

    Learning objectives of the Conflict De-escalation Workshop include:  

    • Provide better customer service 

    • Predict, prevent and mitigate violence 

    • De-escalate resistance, anger and abuse 

    • Avert verbal and physical attacks 

    • Control crisis and aggression 

    • Improve future interactionsPage Break 

    This training is appropriate for: 

    • Enforcement staff 

    • All internal and external frontline customer service staff 

    • Supervisors and managers 

      Registration includes continental breakfast and lunch

      Space is limited to 25 participants.  Please share this announcement with your any colleagues in or outside your organization who you feel may benefit!  CPPA members can register non-members from their agency for the training at the CPPA rate.  Contact Jon for details at   

      Parking information and room name/location will be emailed the week of training 

      If you need a hotel room, we have a block of rooms secured at the DoubleTree Hotel in Commerce. The group rate is $169 per night. You will find a link to book a room under learn more section. (Must book by 3/1 to receive group rate)

      Contact: Jon Hamblen with any questions at