Events

Workshops and Webinars

  • Assembly Bill 503 – Implementation Strategies 2018 (Free to Members)

    Presented by: Diana Hammons, SFMTA Presented On: Thu, Mar 8 12:00 AM - 1:00 AM

    This  22 minute presentation will be available for the full year.  The presentation will provide background on AB 503 with Implementation Strategies to help plan a program that meets mandated requirements.

    Free to all CPPA members.  To view the webinar please register; a link to view will be emailed to you.  

    Not available to non-members at this time.

  • 19

    Jun

    New Session: AB 503 Roundtable

    Presented by: Jon Hamblen Tue, Jun 19 9:00 AM - 12:00 PM
    Garden Grove Community Meeting Center, 11300 Stanford Ave, Garden Grove, CA

    Join parking professionals from across Southern California for this meet up and roundtable to discuss AB503 and its impacts on your parking operation.  

    Workshop Highlights: 

    CPPA Overview and Welcome

    SFMTA Webinar

    AB 503 Review

    Roundtable

    This workshop is to promote awareness of AB 503 so that CPPA members are better informed to make decisions to ensure compliance.   

  • 27

    Jun

    Hearing Officer Training

    Presented by: Steve Bowman, Attorney at Law Wed, Jun 27 8:00 AM - 5:00 PM
    Santa Clara University 500 El Camino Real Santa Clara CA, 95337 Vari Hall, Weigand Room

    Learn how to conduct Hearings Practice rendering effective decisions applies to anyone involved in making parking citation decisions.


    Attendees of this 8-hour training program will be taken through the citation appeal and hearing process. In-depth discussion covering Hearing Officer procedures and class participation in Hearing scenarios will be included. Attendees will receive a written Hearing Examiner manual.

    Topics Include:
    1. Overview of the Contesting Program
    2. Initial Review Process and Procedure

    3. Setting up the Hearing
    4. Fines and Exceptions
    5. Meeting Agency Requirements
    6. Review of a model Hearing Manual
    7. Application of Applicable Vehicle Code Sections
    8. Completion of 8 hours of training 40215 C.V.C.


    Parking:

    $5.00, Please stop at main gate kiosk (El Camino and Palm Drive) to purchase your parking pass and the officer will provide directions to the class location.


  • 22

    Aug

    Tactical Communication 101 and 201

    Presented by: Cindy Campbell, Sr. Training & Development Specialist International Parking Institute Wed, Aug 22 9:00 AM - 4:00 PM
    Santa Clara University 500 El Camino Real Santa Clara CA, 95053, Vari Hall, Weigand Room

    Tactical Communication 101: Dealing Effectively with Difficult & Aggressive Behavior

    This is an interactive course designed to help the participant defuse and de-escalate conflict.  The course is intended to provide front-line customer service personnel with tools and options to calmly and effectively address aggressive behaviors and challenging situations encountered at work during the course of performing their duties.  

    After lunch we will continue with Tactical Communication 201: Setting the Tone through Effective Communication 

    The second of two seminars designed to assist front-line staff in the delivery of excellent customer service. Attendees learn techniques intended to assist them with communication challenges frequently encountered when dealing with customers.  This seminar is intended to assist staff in the delivery of quality customer service while navigating the complexities of difficult customer interactions. This session focuses attention on the influences that affect our ability to successfully communicate with the public as well as co-workers.  Information presented in this course builds on the skills and techniques introduced in Tactical Communication 101.

     

    Learning Objectives for Tactical Communication 101: In this course, you will learn how to:

    * Understand the fundamental characteristics of professionalism

    * Reduce customer complaints through effective communication strategies

    * Use paraphrasing techniques as a communication tool 

    * Demonstrate active listening skills to better understand the customer

    * Recognize potential stress inducing behaviors at work

    * Identify inconsistencies in your communication style with customers and co-workers 

    * Strengthen your professional credibility  

    Learning Objectives for Tactical Communication 201: In this course, you will learn how to:

    * Appreciate the influence of the first impression

    * Understand the impact and effect of rudeness

    * Identify the impacts of “Mood Quotient”  

    * Define and appropriately apply empathy with customers & co-workers

    * Recognize the physical signs of deception

    * Define learned & situational optimism

    * Recognize customer service as an attitude

    Continental Breakfast and Lunch will be Provided

    Parking: 

    $5.00, Please stop at main gate kiosk (El Camino and Palm Drive) to purchase your parking pass and the officer will provide directions to the class location.