Events

Workshops and Webinars

  • Assembly Bill 503 – Implementation Strategies 2018 (Free to Members)

    Presented by: Diana Hammons, SFMTA Presented On: Thu, Mar 8 12:00 AM - 1:00 AM

    This  22 minute presentation will be available for the full year.  The presentation will provide background on AB 503 with Implementation Strategies to help plan a program that meets mandated requirements.

    Free to all CPPA members.  To view the webinar please register; a link to view will be emailed to you.  

    Not available to non-members at this time.

  • 12

    Sep

    Hearing Officer Training

    Presented by: Steve Bowman, Attorney at Law Wed, Sep 12 8:00 AM - 5:00 PM
    Modesto Jr. College 2201 Blue Grum Avenue Modesto, CA 95352

    Learn how to conduct Hearings Practice rendering effective decisions applies to anyone involved in making parking citation decisions.


    Attendees of this 8-hour training program will be taken through the citation appeal and hearing process. In-depth discussion covering Hearing Officer procedures and class participation in Hearing scenarios will be included. Attendees will receive a written Hearing Examiner manual.

    Topics Include:
    1. Overview of the Contesting Program
    2. Initial Review Process and Procedure

    3. Setting up the Hearing
    4. Fines and Exceptions
    5. Meeting Agency Requirements
    6. Review of a model Hearing Manual
    7. Application of Applicable Vehicle Code Sections
    8. Completion of 8 hours of training 40215 CVC

  • 6

    Nov

    Hearing Officer Training

    Presented by: Steve Bowman, Attorney at Law Tue, Nov 6 8:30 AM - 5:00 PM
    LAX Marriott 5855 W Century Blvd, Los Angeles, CA 90045

    Learn how to conduct Hearings Practice rendering effective decisions applies to anyone involved in making parking citation decisions.


    Attendees of this 8-hour training program will be taken through the citation appeal and hearing process. In-depth discussion covering Hearing Officer procedures and class participation in Hearing scenarios will be included. Attendees will receive a written Hearing Examiner manual.

    Topics Include:
    1. Overview of the Contesting Program
    2. Initial Review Process and Procedure

    3. Setting up the Hearing
    4. Fines and Exceptions
    5. Meeting Agency Requirements
    6. Review of a model Hearing Manual
    7. Application of Applicable Vehicle Code Sections
    8. Completion of 8 hours of training 40215 C.V.C.


    Make a Hotel Reservation



  • 6

    Nov

    Tactical Communication Training 101 and 201

    Presented by: Cindy Campbell, Sr. Training & Development Specialist International Parking Institute Tue, Nov 6 8:30 AM - 5:00 PM
    LAX Marriott 5855 W Century Blvd, Los Angeles, CA 90045

    This is an interactive course designed to help the participant defuse and de-escalate conflict.  The course is intended to provide front-line customer service personnel with tools and options to calmly and effectively address aggressive behaviors and challenging situations encountered at work during the course of performing their duties.

    The second of two seminars designed to assist front-line staff in the delivery of excellent customer service. Attendees learn techniques intended to assist them with communication challenges frequently encountered when dealing with customers. This seminar is intended to assist staff in the delivery of quality customer service while navigating the complexities of difficult customer interactions. Information presented in this course builds on the skills and techniques introduced in Tactical Communication 101.


  • 6

    Nov

    Motivating and Training Your Employees

    Presented by: Wanda Brown, IPI Tue, Nov 6 8:30 AM - 5:00 PM
    LAX Marriott 5855 W Century Blvd, Los Angeles, CA 90045

    To be successful supervisors or managers, we must first understand how effective leadership can positively shape organizational values. In this session, presenter Wanda Brown will provide an overview of how to create a work environment designed to retain good employees and develop others through motivating, training, and coaching programs.  Topics will include a broader understanding of how to harness the talent that different generations in the workplace bring.